EziliKart Refund and Return Policy

Thank you for shopping with EziliKart. We hope you are satisfied with your purchase. However, if you are not completely satisfied with your purchase, you may return it to us for a refund or exchange. Please read our policy below for more details.

Returns

• Eligibility: Items must be returned within 7 days of the purchase date.
• Condition: Items must be in their original condition, unused, and in their original packaging.
• Non-Returnable Items: Certain items are non-returnable, such as:
  • Personalized or custom-made items
  • Perishable goods (e.g., food, flowers)
  • Intimate or sanitary goods (e.g., undergarments, swimwear)
  • Hazardous materials or flammable liquids and gases
  • Gift cards
  • Downloadable software products

Return Process

1. Request a Return: Contact our customer service team on WhatsApp at 7666126499 to request a return.
2. Shipping: Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
3. Return Address: Ship the item to the following address: 206/B, Ghazal Building, 200 Belgrami Road, Kurla (West), Mumbai - 400070, Maharashtra, India

Refunds

• Processing: Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• Refund Method: If your return is approved, we will initiate a refund to your original method of payment.
• Processing Time: Refunds may take 7-10 business days to appear in your account.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item, please contact our customer service team on WhatsApp.

Contact Us

If you have any questions about our refund and return policy, please contact us on WhatsApp at 7666126499.